A:If it is a word document, an image, or an excel file, you will be able to save the document using the "Save As" option from the "File" menu. You will have to specify a location in your computer for the file to be saved.

If it is a .pdf file, once you open it a new tool bar will appear and you will need to click the DISKETTE Icon (located under the URL bar). This DISKETTE icon is the "Save a copy" option. Once you click on it, you will be able to specify a name and a location for the file to be saved.

A:Some times when you are trying to save your .pdf file using the "Save As" option from the File menu, you will see that this option gets deactivated and you are not able to use it. You will need to click on the DISKETTE Icon (located under the URL bar) which is known as the "Save a Copy" option. This should let you save the file on your local computer.

A:There is NO LIMIT. You can download as many copies as you want and from wherever you are, as long as you have Internet access, remember the URL, and have your username and password handy.

A: Element Policy for the web portal is 12 months. If something that you need is no longer available, then please contact your program manager. The representative will republish the document for you without any inconvenience.

A:Please contact Element IT Support for technical support via email element@service-now.com or via phone 1-833-971-0088.

A:If your reports are not showing under the "Documents/Reports" page (left hand side menu), please contact your project manager so the reports can be republished and made available to you.

A:Log in to LabInsight with your current username (email) and password. Once you are logged in, click on the "Account Management" link located on the left side of your screen.

Here, you will be able to set your new password as well as to make any changes to your profile.

If you have any technical problems while doing this, please contact element@service-now.com